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If a package goes missing, we are not responsible for replacing those items. Once we ship your package, unfortunately it is in the Post Office's hands to deliver your product in a timely and orderly fashion. We do provide shipping insurance which is automatically added to your cart unless you remove it. The insurance company allows you to file your own individual claims with them when needed. We do our very best to ship items as quickly as possible. If you have any questions, please contact us.